Report an issue to TradeLayout support
Tell the TradeLayout support team about a problem from inside the app, follow your ticket, and reply to the team until it's resolved.
If something isn’t working, report it from inside TradeLayout. The support team gets your report as a ticket and replies to you in the app.
Send a report#
- In the app, choose Report an Issue.
- Pick the kind of problem (for example Broker, Strategy, Data or Billing) and describe what happened.
- Attach a screenshot if it helps show the problem.
- Send it. Your ticket gets a number such as TL-1001.
What helps us fix it faster
Say what you expected to happen, what happened instead, and the strategy or broker involved. A screenshot of the error is often the quickest way to show us.
Follow your ticket#
The support team replies in the app, and you’re notified when they do. Each ticket shows a status:
| Status | Meaning |
|---|---|
| Open | Your report has arrived and is waiting for the team. |
| In progress | Someone on the team is working on it. |
| Waiting on user | The team needs more information from you. Reply in the ticket. |
| Resolved | The team believes the problem is fixed. |
| Closed | The ticket is finished. |
If the problem comes back after a ticket is resolved, reply in the same ticket so the team has the full history.